Avaya Completes Acquisition of Tenovis

For immediate release: Thursday, November 18, 2004

BASKING RIDGE, N.J. , US - Avaya Inc. (NYSE:AV), a leading global provider of business communications software, 
systems and services, today said it completed the acquisition of Tenovis GmbH & Co. KG, a major European provider 
of enterprise communications systems and services, from affiliates of Kohlberg Kravis Roberts & Co.

Tenovis provides communications solutions, including telephony, call and contact centers, customer relationship 
management, messaging, networking and services to companies and public authorities across Europe. With the 
acquisition, Avaya adds more than 5,400 employees to its operations across Austria, Belgium, France, Germany, 
Italy, Spain, Switzerland and The Netherlands. The acquisition significantly increases the company's European 
customer base, market share and presence.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, 
including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in 
secure and reliable Internet Protocol telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications — and distinguished by 
comprehensive worldwide services — Avaya helps customers leverage existing and new networks to achieve superior 
business results. For more information visit the Avaya Web site: http://www.avaya.com

For more information reporters may contact:

Mary Thiele, Media Inquiries
Avaya 908-953-6152
mthiele@avaya.com

Matt Booher, Investor Relations
Avaya
908-953-7500
mbooher@avaya.com